Shipping policy
Shipping Policy
Last Updated: May 31, 2026
Thank you for shopping with Water Ops.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and verified.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be extended.
Shipping Times
Estimated delivery times:
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United States: 5–15 business days
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Canada: 7–20 business days
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Europe: 5–15 business days
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Other International Destinations: 7–25 business days
Delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Any free shipping promotions will be clearly indicated on the website.
Order Tracking
When available, tracking information will be provided by email once your order has been shipped.
Please allow several days for tracking information to become active after shipment.
Delays
Water Ops is not responsible for shipping delays caused by:
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Customs inspections
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Carrier delays
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Severe weather conditions
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Incorrect shipping information provided by the customer
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Other circumstances beyond our control
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Lost or Stolen Packages
Water Ops is not responsible for packages marked as delivered by the shipping carrier.
If you believe your package has been lost during transit, please contact us and we will do our best to assist in locating the shipment.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions regarding shipping, please contact us: