Refund policy

Return & Refund Policy

Last Updated: May 31, 2026

At Water Ops, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 14 days of delivery.

Return Eligibility

To qualify for a return:

The item must be returned within 14 days of the delivery date.
The item must be unused and in its original condition.
The item must be returned with all original packaging, accessories, and documentation.
Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Items damaged due to misuse, abuse, or improper handling.
Products showing significant signs of use.
Items returned without original packaging or essential components.

Return Process

To request a return, please contact us at:

Email: support@waterops.store

Include your order number and reason for the return. Once your request is approved, we will provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work with you to provide a replacement or refund where appropriate.